FAQ

HEALTH DEPARTMENT

FAQ – Frequently Asked Questions?

 What should I do if I am not receiving a proper scavenging service?

  • You can call in person at the Health Department or make a call (Tel: 243 8300), register your complaint.
  • The Inspector in charge of the region will contact you, effect a site visit and arrange for to provide the scavenging service.

 The roadside drains are obstructed. What can I do to remedy the situation?

  • You can call in person at the Health Department or make a call (Tel: 243 8300), register your complaint.
  • The Inspector in charge of the region will contact you, effect a site visit and arrange for necessary cleaning work.

 There is a wasteland in my vicinity which represents an eyesore. How to abate the nuisance?

  • Write a letter to the Council (address to Chief Executive) or make a complaint at the Health Department.
  • Submit a site plan and the details of the owner of the wasteland (if available).
  • The officer in charge of the region will carry out a site visit and take appropriate action.

 What are the procedures to obtain a stall in a market?

  • Stalls are offered to the public by expression of interest.
  • A person can apply for the stall when expression of interest are called for.
  • The applicant should be a resident of the district area.
  • The applicant should be unemployed and should not be occupier of any stall in any other market.
  • Applicants will have to fill in an application form and submit the following documents: ID-card, proof of address, employment card.

I intend to carry out a business. What are the procedures to obtain a licence?

  • The legal name of a licence is ‘trade fee”.
  • To apply for a trade fee, the applicant must call at the Health Department of the Council.
  • There are several documents which have to be produced to obtain a trade fee.
  • The documents to be produced depend on the nature of the business.
  • Some of the common documents needed are: ID-card, Business card, Building and land use permit or development permit, site and location plan, proof of address, authorization letter form owner.

What is a business registration card?

  • Any person applying for a trade fee should first of all obtained a business registration card(BRC)
  • The BRC can be obtained at the Companies Division, Cathedral One Square Building, Rue Pope Henessy, Port Louis (nr. Supreme Court)

 There is an illegal business operating in my locality. What should I do?

  • Write a letter to the Council (address to Chief Executive) or make a complaint at the Health Department.
  • Submit a site plan and the detail of the author of nuisance if available.
  • The officer in charge of the region will carry out a site visit and take appropriate action.

I intend to organize a trade fair or apply for an occasional licence. What should I do?

  • You should call at the Health Department to make an appliction.
  • Documents to be produce will depend on the nature of the Trade fair / Occasional Licence.
  • Clearances will have to be obtained from other Authorities, such as Police Department, Health Ofiice of Mins. of Health, MASA, Mins. of Commerce, etc.
  • Fees will be charged according to nature of Trade fair / Occasional Licence.

 What are the procedures to effect a burial?

  • The declarent should call at the office of the cemetery.
  • He should submit the burial permit (obtained from the Civil Status Office) to the officer in charge and inform him of the time of burial.
  • The officer will do necessary formalities and inform the person in what section and grave the burial will be effected.
  • A fee has to be paid for the burial.
  • For re-opening of a private grave, the last burial effected in the grave should be more than five years.

 

WELFARE DEPARTMENT

  1. I intend to use the Plaine des Papayes village hall for a ceremony. What are the procedures?
  • You can either call at the office (Welfare Department on 243-8300 or make an application in writing)
  • Once your application is received and the hall is free on the date you intend to use, you have
  1. To pay a deposit of Rs1500, this is refundable after using the hall. However, if damage is caused, the deposit is being forfeited.
  2. To settle the final fees for allocation of the hall at least two months prior to the event. The fees are as follows:
  3. Duration of 3 hours – Rs4500
  4. Duration of 6 hours – Rs6500
  5. Duration of 9 hours – Rs9000
  • For all events after 18.00 hrs, police assistance should be sought and applicants must bring the copy of the police receipt along while effecting the final payment.
  1. I have a child and I intend to place him/her in the Council pre-primary schools. What to do?
  • Application forms are available at our Pre-Primary School, address: School Lane, Calebasses, next to Community Health Centre.
  • The Kindergarten targets children aged between 3 to 5 years old and for only those who live within the District Council of Pamplemousses.
  • The service is operated on a first come and first serve basis under a quota of 30 children.
  • The applicants are requested to bring one copy and the originals of the following documents:
  1. Birth certificate of the child
  2. Birth certificate of parents
  3. Marriage certificate of parents
  4. Identity card of parents or responsible party
  5. Payslip of parents
  6. Current Utility bill
  • School hours are as from 09.00 hrs to 14.00 hrs
  • Monthly fees are Rs200
  1. I intend to hire flags, podium and poles for a ceremony. What need to be done?
  • You will have to send your application letter to the District Council, highlighting clearly your contact details, type of function and the date of your event.
  • The Council will process your application and will inform you of the outcome.
  • Only a maximum of 10 flags and poles are available for rental.
  • Applicant will have to sign an acknowledgment form.
  1. We have a football, Volleyball, Bocciball (Petanque) and Basket Ball team and we wish to play on the Council’s playgrounds. How to proceed?
  • You will have to contact the Chairperson of the respective Village Council.
  • The Village Council will process your application and you will be informed accordingly.
  • Upon the availability of the playing field, you will be requested to read and sign the conditions to return the Council’s property in proper conditions.
  1. I intend to organize a social, cultural or religious activity. In what ways the Council can help?
  • You will have to send your request to the Council with all your contact details.
  • Your application will be processed.
  • You will be informed about the facilities and services that you will be provided by the Council.
  1. I am a victim of fire and all my belongings have been damaged. In what way can the Council help me?
  • You have to send a letter to the District Council, notifying that you are a victim of fire or natural disaster, underlying clearly your contact details. Along you should attach a copy of your ID Card, copy of statement from Fire Station and Police Station.
  • After the Council’s decision, a grant of Rs2,500 will be provided to you.
  1. I wish to take part in the sewing course available at the Council. How to proceed?
  2. Note that the duration of the course is for three years. Registration is to be made in January for the admission of new students.
  3. The Council provides free sewing courses at namely Plaine des Papayes, Fond du Sac and Terre Rouge Village Hall from Noon to 15.00 hrs respectively.
  4. Applications should be sent to the Council before January, including clearly your contact details.
  5. Selection is made on a first come and first serve basis.
  1. I intend to hire the service of an aluminum bier for a funeral. What has to be done?
  • Aluminum biers are available in all Village Councils.
  • You will have to contact the Chairperson of the respective Village Council.
  1. I wish to follow an aerobic and yoga class. How to proceed?
  • Aerobic and yoga classes are provided in all Village Councils.
  • You will have to contact the Chairperson of the respective Village Council.
  1. If I come across a damaged children playground equipment or other damaged Council’s property, what to do?
  • Kindly phone on 243-8300 and give all the details about the complaint.

 

The Land Use and Planning Department

What are the procedures to apply for a Building and Land Use Permit for the Construction of a Residential Building?

  • Copy of title deeds/Planning Clearance (for state land)
  • 3 sets of plan (Architectural and Structural drawings)
  • Consent from Owner of property with copy of ID Card
  • Consent from all heirs (as the case may be)
  • Copy of ID Card of applicant
  • Clearance from CEB (Original)
  • Clearance from WWMA & CWA (for new building) (Original)
  • Application form (BLP1) to be filled by applicant and service provider.

A processing fee of Rs 500/- must be paid upon acknowledgement of application.

A Due date will be given to the application and applicant will have to call at the office on the same date to collect:

  • The Building and Land Use Permit
  • Letter informing the modification to be made or additional documents required
  • Refusal letter

Note: Once an application has been refused by the Council the applicant may within a delay of 21 days of receipt of the notification, appeal to the Secretary, Environment and Land Use Appeal Tribunal.

What are the procedures to apply for a Building and Land Use Permit for Excision/Sub-division of land?

  • Copy of title deeds.
  • 3 sets of plan (drawn by Reg Land Surveyor)
  • Consent from Owner of property with copy of ID Card
  • Consent from all heirs (as the case may be)
  • Copy of ID Card of applicant
  • Application form (BLP2) to be filled by applicant and service provider

A processing fee of Rs 500/- must be paid upon acknowledgement of application.

A Due date will be given to the application and applicant will have to call at the office on the same date to collect:

  • The Building and Land Use Permit
  • Letter informing the modification to be made or additional documents required

Refusal Letter:

Note: Once an application has been refused by the Council the applicant may within a delay of 21 days of receipt of the notification, appeal to the Secretary, Environment and Land Use Appeal Tribunal.

What are the procedures to apply for a Building and Land Use Permit for Commercial Development?

  • Copy of title deeds/Planning Clearance (for state land)
  • 3 sets of plan (Architectural and Structural drawings)
  • Consent from Owner of property with copy of ID Card
  • Consent from all heirs (as the case may be)
  • Copy of ID Card of applicant
  • Clearance from CEB (Original)
  • Clearance from WWMA & CWA (for new building) (Original)
  • Application form (BLP1) to be filled by applicant and service provider
  • Newspaper Publications
  • Plate Notification
  • Legal Notice (applicable for –(i) Place of Public Worship, (ii) Place of Public Entertainment and (iii) Installation of electric motors.

A processing fee of Rs 500/- must be paid upon acknowledgement of application.

A Due date will be given to the application and applicant will have to call at the office on the same date to collect:

  • The Building and Land Use Permit
  • Letter informing the modification to be made or additional documents required
  • Refusal letter

Note: Once an application has been refused by the Council the applicant may within a delay of 21 days of receipt of the notification, appeal to the Secretary, Environment and Land Use Appeal Tribunal.

What is Exempt Development?

Exempt Development is a development that does not require a BLP.

Small scale enterprise/office activity that is carried out in the home without modification of the dwelling is exempt development that does not require a BLP provided the following criteria area satisfied –

  • Daily vehicle movements associated with the enterprise are limited (less than 8 vehicles movements in total, to and from the site);
  • There would be no adverse external nuisance such as noise, dust, fumes, vibration etc;
  • Loading and unloading are not disruptive to the amenity of the surrounding residential neighborhood;
  • Operator of enterprise should normally reside on the premises and the number of staff employed on site is small (typically less than 3 in total)
  • Adequate parking is available for staff and visitors.

 

 

 

 

 

 

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